UX and interface design
Short user journeys and clear Arabic interfaces, tested as interactive prototypes before any code is written.
The problem
A great service behind an app nobody uses
Many entities offer good services, but reaching them means a website that isn’t built for mobile, or a translated app whose interface doesn’t suit Arabic readers. So people call instead of using the app, and the digital channel stays a number in reports rather than a tool in people’s hands.
The harder part comes after launch: an app released and then abandoned, broken by the first OS update, with no one left to maintain it.
Your entity’s app
Translated interfaceNot designed for Arabic readersOff-putting
UsersCall instead of using the appNeglected channel
After launchNo updates, no follow-upAbandoned
The appNot connected to your systemsSiloed
Native Arabic interfaceDesigned right-to-left from the startNatural
UsersGet it done, with live status alertsActive channel
After launchOngoing updates and follow-upSupported
The appConnected to your systems via APIIntegrated
The app: launched and forgottenused and improving
Scope
What we deliver
One app for iOS and Android
A single codebase for both platforms — faster to build and easier to update.
Integration with your systems
The app connects to your existing systems through APIs, so it shows live data, not separate copies.
Notifications and live tracking
Users are notified of every change in their request’s status, without having to ask.
Security and access control
Secure sign-in, permissions by user type, and data protected in transit and at rest.
Release and post-launch support
We prepare store requirements and follow the review through to release, then keep the updates coming.
How it works
A short journey, with status clear at every step
A typical user journey: sign in, submit a request, track its status, and get an instant notification on approval.
- Arabic-first, full RTL, plus English
- Request status notifications
- Runs on iOS and Android
National ID or username
••••••••
Sign in
Welcome
New request
My requests (2)
Notifications
Contact us
Request status #4521
Request received
Under review
Awaiting approval
Completed
Request approved
Request #4521 is complete
Request #4521 is complete
Secure sign-in
Linked to your systems
iOS · Android
One codebase
Instant alerts
On every status change
Illustrative interface — sample data only.
Our approach
Five stages from idea to your users’ hands
1
Idea & analysis
Define the users, the key services and the success metrics before design begins.
2
Design & prototyping
User journeys, interfaces and an interactive prototype signed off before development.
3
Build & test
Phased development, tested across different devices and screen sizes.
4
Store release
Set up accounts and requirements, and follow the review through to approval.
5
Post-launch
Performance monitoring, bug fixes, compatibility updates and new features.
Our principle
An app people use every day, not one launched and forgotten.
Holds Digital Government Authority (DGA) technical classification in app development
FAQ
Questions clients ask before they start
Have another question?Send it to us or email Info@hexture.net
Do you build for both iOS and Android?
Yes. We build the app on a single codebase that runs on both platforms, following each store's guidelines.
Who owns the app store accounts?
The accounts are registered in your entity's name and remain yours. We prepare the technical requirements and manage the review process through to release on your behalf.
What happens when iOS or Android updates a year from now?
Under the post-launch agreement, we track compatibility with new iOS and Android versions and ship the necessary updates before the service breaks.
Does the app connect to our current systems?
Yes, through APIs. The app shows data from your systems directly and sends data back to them — no separate copy that needs syncing.
How do we make sure people actually use it?
We start by identifying the most-requested services and design each journey in as few steps as possible. We test the prototype before development, then measure usage after launch and improve based on the results.
Does the app support Arabic and English?
Yes. We design the Arabic interface first, right-to-left, and add English when needed — without either language compromising the other.
Next step
Start with a free assessment
Send us your app idea and the services you want to offer, and we’ll come back with an initial assessment of scope and timeline — no commitment.
Request a consultation Initial scope and timeline assessment — no commitment
Talk to a specialist We reply within one business day
Or email us directly — Info@hexture.net